The Eliot Healthcare Center Wins 2009 "Excellence in Action" Award
Congratulations to The Eliot Healthcare Center on recently receiving My InnerView’s Excellence in Action award for customer satisfaction. This award recognizes those providers that performed in the top ten percent of nursing homes nationwide.
Neil Gulsvig, President, My InnerView, said, “This year’s award recipients deserve to be recognized and applauded for their dedication to customer satisfaction."
To be eligible for the award, the facility completed a customer (resident and family) satisfaction survey in 2009, had a minimum 30% response rate, and scored in the top 10% of qualifying facilities on the questions “What is your recommendation of this facility as a place for care?” in terms of the percent of respondents rating the nursing home as “excellent.” Over 5,000 nursing homes in the country participated in the 2009 satisfaction survey.
The Eliot Healthcare Center Named Recipient of AHCA Quality Award
The Eliot's efforts are receiving national recognition. We have been named a 2009 recipient of the American Health Care Association Step I Quality Award.
The AHCA Quality Award is modeled after criteria from the Malcolm Baldrige National Quality Award, the nation’s premier recognition for quality achievement. The AHCA award recognizes commitment to a continuous quality improvement process. The facilities selected have made customer satisfaction and quality outcomes their top priority.
